Frequently Asked Questions

Where is Lorena Jewelry located?

Lorena Jewelry is proudly based in Texas, where every piece is handcrafted with care.

What materials are used in your jewelry?

Our earrings are handcrafted primarily from polymer clay and finished with carefully selected hardware. They are designed to be lightweight and comfortable for everyday wear.

If not every piece uses nickel-free, gold-plated hardware, I would NOT say that here because some of your designs use different findings.

How should I care for my jewelry?

Store your jewelry in a cool, dry place away from direct sunlight and moisture. To clean polymer clay, gently wipe the surface with a Q-tip lightly dampened with rubbing alcohol. Avoid using alcohol on painted, sealed, or hand-detailed surfaces.

Please handle your earrings with care and avoid wearing them while showering, swimming, sleeping, or exercising.

Do you create custom designs?

Yes! We love bringing your ideas to life. Share your colors, inspiration, patterns, photos, or special theme with us, and we’ll work with you to create something uniquely yours.

Custom order requests can be submitted through our Custom Orders page or by contacting us at info@lorena-jewelry.com.

Do you offer wholesale?

Yes. Lorena Jewelry partners with boutiques and retailers interested in carrying our handmade jewelry.

Please submit our Wholesale Inquiry Form to get started. Custom collections designed specifically for your shop may also be available.

Can I change or cancel my order?

We begin processing orders quickly, so please contact us as soon as possible if you need to make a change or cancellation.

Once an order has entered production or has shipped, changes or cancellations may no longer be possible. Additional costs may apply to approved changes.

Do you ship internationally?

At this time, Lorena Jewelry ships within the United States only. We hope to offer international shipping in the future.

What is your return policy?

Due to the handmade and personal nature of our jewelry, all sales are final. If your order arrives damaged or you believe there is a defect, please contact us within 6 days of delivery so we can review the issue and help find a solution.

When will my order ship?

Most orders ship within 1–7 business days. During holidays, launches, and other high-volume periods, processing may take up to 15 business days.

Once your order ships, you’ll receive an email with tracking information. If you need an order by a specific date, please contact us before purchasing to discuss availability.

How can I contact Lorena Jewelry?

Email: info@lorena-jewelry.com
Instagram: @lorenajewelry
Chat: Use the chat button on our website.

Thank You for Supporting Handmade

Every order supports a small handmade business and allows us to continue creating pieces made with care and intention. Thank you for choosing Lorena Jewelry and allowing us to create something beautiful for you.